PRIVACY POLICY
Last updated: 21 October 2024
This Privacy Policy describes how Carter & Jones (“the website”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit, use our services, or make a purchase from carterandjones.co.uk (the “Site”), or otherwise communicate with us (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we process under this Policy.
By using our Site or Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please do not use our Site or Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal and regulatory requirements. Any updated version will be posted on the Site with a revised “Last updated” date.
How We Collect and Use Personal Information
To provide our Services, we collect personal information from a variety of sources depending on how you interact with our Site. We use this information to communicate with you, process orders, comply with legal obligations, and protect our rights and your data.
Personal Information We Collect
Information You Provide Directly to Us:
- Name, billing address, shipping address, phone number, and email address.
- Order information, including payment confirmation and delivery details.
- Account details (if applicable), such as username and password.
- Shopping activity, including products viewed, added to cart, or saved to a wishlist.
- Customer support communications and correspondence.
If you choose not to provide required information, certain Services may not be available.
Information Collected Automatically (Cookies & Similar Technologies)
We automatically collect usage data through cookies and similar technologies. This may include device information, browser type, IP address, and interactions with the Site.
You may disable cookies through your browser settings; however, this may affect the functionality of the Site.
For more information on cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies
Information We Receive from Third Parties
We may receive personal information about you from third parties, including:
- Website hosting and e-commerce platform providers (e.g. Shopify).
- Payment processors for transaction handling and fraud prevention.
- Shipping and logistics partners.
- Analytics and marketing service providers using cookies and similar technologies.
All information received from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
- Order Fulfilment: processing payments, shipping orders, managing returns and exchanges.
- Marketing & Communication: sending promotional emails or SMS messages where consent has been given.
- Security & Fraud Prevention: detecting and preventing fraudulent or unauthorised activity.
- Customer Support: responding to enquiries and improving our Services.
How We Share Personal Information
We may share your information with:
- Service providers assisting with payments, shipping, customer support, and analytics.
- Business partners, including Shopify.
- Regulatory authorities where required by law.
- Third parties in connection with business transfers, legal claims, or compliance obligations.
We do not sell your personal data.
User-Generated Content
If you submit reviews or other content on our Site, this information may be visible to other users. We are not responsible for how third parties may use publicly available content.
Third-Party Websites & Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, security, or content. Please review their privacy policies separately.
Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
Data Security & Retention
We implement reasonable technical and organisational measures to protect personal data. However, no electronic transmission or storage method is completely secure.
We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.
Your Rights Under GDPR
Under the UK GDPR, you have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Withdraw consent where processing is based on consent.
- Request data portability.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us by email. We may request verification of your identity before processing your request.
International Data Transfers
Your information may be transferred to and processed outside the UK or EU. Where applicable, we rely on approved safeguards such as Standard Contractual Clauses to protect your data.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 support@carterandjones.co.uk
🌐 www.carterandjones.co.uk
📍 Carter & Jones, United Kingdom