TERMS & CONDITIONS
Last updated: 21 October 2024
OVERVIEW
This website is operated by Carter & Jones. Throughout the site, the terms “we”, “us” and “our” refer to Carter & Jones.
Carter & Jones offers this website, including all information, tools, and services available from this site, to you as the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms & Conditions, including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including customers, vendors, and content contributors.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms, you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Continued use of the website constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or have consent from a legal guardian.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws (including copyright laws).
You must not transmit viruses, malware, or destructive code.
Any breach of these Terms will result in immediate termination of access to our Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
3. ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or not current. The material is provided for general information only and should not be relied upon as the sole basis for decisions.
We reserve the right to modify site content at any time but have no obligation to update information.
4. MODIFICATIONS TO SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.
5. PRODUCTS & SERVICES
Certain products or services may be available exclusively online and may have limited quantities. These are subject to our Returns & Refunds Policy.
We have made every effort to display product colours and images accurately; however, we cannot guarantee that your device’s display is accurate.
We reserve the right to limit sales to any person, region, or jurisdiction and to limit quantities. Product descriptions and pricing may change at any time without notice. We may discontinue any product at any time.
6. BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us. We may limit or cancel quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.
Please review our Returns & Refunds Policy for details.
7. THIRD-PARTY TOOLS
We may provide access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available” without warranties.
Your use of third-party tools is entirely at your own risk and discretion.
8. THIRD-PARTY LINKS
Certain content, products, or services may include materials from third parties.
We are not responsible for examining or evaluating third-party content and do not warrant or assume liability for third-party materials or websites.
9. USER COMMENTS & SUBMISSIONS
If you submit ideas, feedback, or other materials (“Submissions”), you agree that we may edit, copy, publish, distribute, and otherwise use them without restriction or compensation.
We are under no obligation to maintain confidentiality, pay compensation, or respond to submissions.
You agree your comments will not violate any third-party rights.
10. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
11. ERRORS & INACCURACIES
Occasionally, information on the site may contain errors relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct errors and cancel orders if information is inaccurate, at any time and without prior notice.
12. PROHIBITED USES
You are prohibited from using the site or its content for:
- any unlawful purpose
- violating laws or third-party rights
- transmitting malware or malicious code
- collecting personal data of others
- spamming, phishing, or harassment
- interfering with security features
Violation will result in immediate termination of access.
13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, secure, or error-free. Products and services are provided “as is” and “as available” without warranties of any kind.
To the fullest extent permitted by law, Carter & Jones shall not be liable for any damages arising from use of our products or services.
14. INDEMNIFICATION
You agree to indemnify and hold harmless Carter & Jones, its owners, employees, and partners from any claim arising from your breach of these Terms or violation of law or third-party rights.
15. SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall remain enforceable.
16. TERMINATION
These Terms remain effective unless terminated by you or us.
We may terminate this agreement at any time without notice if you fail to comply with these Terms.
17. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Carter & Jones and supersede all prior agreements and communications.
18. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of changes.
20. CONTACT INFORMATION
Questions regarding these Terms must be sent by email only to:
📧 support@carterandjones.co.uk
It is the customer’s responsibility to provide accurate contact details and check all email folders, including spam.
21. ORDER CANCELLATION
Cancellation requests must be submitted within 15 minutes of order placement. After this period, orders are considered final and non-refundable.
Cancellations are only accepted for valid reasons such as duplicate orders or significant errors in delivery details. Change-of-mind cancellations are not accepted.
To request cancellation within the timeframe, contact us at:
📧 support@carterandjones.co.uk
Requests via social media or submitted after the deadline will not be processed.
22. RETURNS & REFUNDS
By completing a purchase with Carter & Jones, you agree to our Returns & Refunds Policy, including our 14-day return period.
Returns must be initiated within 14 days of delivery, with prior approval, and returned within the same period. After this timeframe, all sales are final.
All return enquiries must be sent to:
📧 support@carterandjones.co.uk
Returns sent without approval or to an incorrect address will not be accepted. Return instructions will be provided upon approval.
By completing a purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions.